Privacy Policy

Last updated: 01 September 2025

1. Introduction

Welcome to ASWEFA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aswefa.co.nz or use our services.

2. Information We Collect

We may collect personal information that you provide to us, for the lawful purpose related to supplying our training services, such as:

  • Identity – including name, date of birth, gender;
  • Contact details – email address, postal address, physical residence address and telephone numbers;
  • Financial details – including bank account and payment card details;
  • Transaction details – including details about payment to and from you and other details of services you have requested;
  • Technical information – including internet IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites;
  • Profile information – including requests by you, communication with us, your feedback and survey responses;
  • Usage information – including information about how you use our website, pages viewed, how you use our facilities and services;

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing and maintaining our services;
  • Verify your identity and assist if you need to register into our online programs or regain copies of your certification;
  • Responding to your inquiries and requests
  • Processing transactions
  • To provide further information to you about other websites, products and services that we consider may be of interest to you and to help ensure this is relevant to you and your interests;
  • Sharing with third parties that have similar objectives to us where sharing is not-for-profit purpose;
  • Improving our website and services and gain insights (eg through analytics);
  • For future marketing, promotional and publicity purposes that relate to us or our purpose, including to carry out direct marketing, market research and surveys;
  • To prevent and resolve unauthorised access to, or attacks on, our systems.

Before using your personal information, we will take steps to ensure the information is accurate and current.

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers and business partners who assist us in operating our business;
  • Law enforcement or government agencies in response to a legal request;
  • Other parties in connection with a company transaction, such as a merger or sale of assets;
  • If you give us authorisation to disclose it;
  • If the information will be used in an anonymous way;
  • If sending the information overseas we will ensure the receiving person is subject to the New Zealand Privacy Act because they do business in New Zealand, or the information is going to a place with comparable privacy safeguards to New Zealand or the receiving person has agreed to adequately protect the information through contractual clause.

You acknowledge that personal information and aggregate tracking information about you may be kept on computer systems operated by third parties.  You further acknowledge that information gathered is routinely monitored for cyber security purposes.

5. Holding, Accessing and Correcting Information - Your Rights and Choices

  • Any personal information you provide to us will be collected and held by us and/or our authorized agents and associates.  We will take reasonable steps to protect personal information we hold from loss, misuse and unauthorized access, disclosure, alternation and destruction;
  • We will keep your personal information for as long as necessary for the purposes for which the information may be lawfully used;
  • You will be assigned a unique identifier number on certification that will be unique to you and we will make sure the that the risk of misuse (such as identity theft) is minimised.

You may have certain rights regarding your personal information, including:

  • Accessing and updating your information
  • Opting out of marketing communications
  • Requesting deletion of your data

Please see our contact details below.  For information about New Zealand's Privacy Act 2020 and how it protects the personal information of individuals in New Zealand, please visit the website of the Privacy Commissioner.

6. Using Generative Artificial Intelligence (AI)

  • When using generative AI tools to provide services to you, we implement appropriate safeguards to ensure we treat your personal information with respect, and we are responsible for checking any generative AI outputs for accuracy and appropriateness before we use them.  

7. Data Security

We implement reasonable security measures to protect your personal information.  This includes tracking of employee access to data to ensure it is not misused.  No method of transmission over the Internet or electronic storage is 100% secure.

8. Cookies and Tracking

We use cookies and similar technologies on our websites and mobile applications to improve your experience.  Please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for children under 15. We do not knowingly collect personal information from children under 15.

10. Content Providers, Advertisers, Partners and Third Party Sites

Our websites contain links to other sites which may not follow the same privacy policies as we do.  We take care when we choose websites we link to, but we are not responsible for their content, accuracy or privacy practices.  We do not control the content providers, partners, advertisers or other third parties connected with any of our websites and to whom you provide personal information whilst using one of our websites or our services.

We suggest that you check any relevant privacy policies before providing your personal information to any third party.

Microsoft may use personal information it receives about you from our website for any purpose in accordance with the Microsoft Privacy Statement, including to provide its offerings; improve Microsoft's products and services, including reporting and performance analysis; and to create user profiles for purposes that include advertising. Microsoft may also use non-personal data it collects in connection with the offerings to provide and improve Microsoft's products and services. ‍

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: sales@aswefa.co.nz or 0800 279 332.